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염영희 ( Yom Young-Hee ) - 중앙대학교 적십자간호대학
이현숙 ( Lee Hyun-Sook ) - 경동대학교 간호학과
손희숙 ( Son Hee-Sook ) - 중앙대학교 적십자간호대학
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Abstract
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Purpose: The purpose of this study was to understand the experience of emotional labor of clinical nurses in medical institutes.
Methods: A total of 26 nurses from11 hospitals participated in the study. Six focus groups were organized and 4 to 5 nurses took part in each group. The compositional factors of groups included clinical experience, age, gender, work place and position. Data collection was conducted through focus group interview and it was proceeded by the time of data saturation. In this qualitative study, content analysis was conducted.
Results: Five themes, 14 categories, and 33 subcategories, were emerged. The themes were ‘Restrain themselves’, ‘Communion to the patients’, ‘Working environment provoking emotional tension’, ‘Respond to emotional events’, ‘Recovery of emotional energy’.
Conclusion: Results indicated that surface acting of emotional labor such as, repression of personal desire and presenting the emotions that the organization ask nurse to express was related to psychosomatic symptoms, depression, burnout, poor job performance, increased mistakes, and low job satisfaction which eventually leads to nurses' turnover. In order to reduce negative influence of emotional labor, it is necessary to build positive organizational culture, to provide support from managers and co-workers. It is also important to improve work environment in order to do more deep acting since sharing emotions with patients can reduce the negative influence of emotional labor.
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KeyWords
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임상간호사, 감정노동, 경험, 포커스 그룹
Qualitative Research, Nurses, Life Experiences, Emotional Stress, Focus Groups
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원문 및 링크아웃 정보
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등재저널 정보
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